Effective Date: July 2026
By requesting a quote, making a reservation, submitting payment, or using the services of WhiteCrest Limousine (“WhiteCrest Limousine,” “Company,” “we,” “our,” or “us”), you acknowledge that you have read, understood, and agree to be bound by the following Terms & Conditions.
1. Payment Policy
Full payment is required no later than seven (7) days prior to the scheduled service date unless otherwise agreed to in writing by WhiteCrest Limousine.
A valid credit or debit card is required to secure all reservations. We reserve the right to request additional verification, including a government-issued photo ID and verification of the payment method, to protect against fraudulent transactions.
The payment method on file may be used to collect:
- Outstanding balances
- Overtime charges
- Additional stops
- Waiting time
- Parking fees
- Toll charges
- Cleaning fees
- Damage fees
- Any other charges incurred during or after the reservation.
Failure to receive payment by the required deadline may result in cancellation of the reservation without further notice.
2. Deposit Policy
Reservations are not guaranteed until the required deposit has been received.
Unless otherwise stated in writing, all deposits are non-refundable.
Wedding reservations will have the remaining balance automatically charged seven (7) days prior to the event.
For all other reservations, the remaining balance is due seven (7) days before the scheduled service date.
Failure to make payment may result in cancellation.
3. Cancellations & Reservation Changes
All cancellation or modification requests must be submitted in writing via email.
Requests made by telephone, SMS, social media, or verbal communication are not considered official.
Cancellations made more than fourteen (14) days before service will forfeit the deposit.
Cancellations made within fourteen (14) days of service are non-refundable and may be charged the full reservation amount.
Once a reservation has been confirmed, schedule or vehicle changes cannot be guaranteed.
4. Customer Satisfaction
If the assigned vehicle does not reasonably match the confirmed reservation, the customer must notify both the chauffeur and WhiteCrest Limousine before transportation begins.
Once transportation services have commenced, the reservation shall be considered accepted.
Refund requests resulting from verified mechanical failures or circumstances where WhiteCrest Limousine is unable to provide the contracted service will be reviewed on a case-by-case basis.
5. Vehicle Damage & Passenger Conduct
The customer making the reservation accepts responsibility for all passengers and any damage caused during the reservation.
Charges may include:
- Interior damage
- Exterior damage
- Broken glass
- Upholstery damage
- Missing equipment
- Burn marks
- Excessive trash
- Vomit or bodily fluid cleanup
- Professional detailing
A minimum sanitation fee of $300 may apply when professional cleaning is required.
WhiteCrest Limousine reserves the right to terminate service immediately without refund if passengers engage in:
- Illegal activity
- Violent or abusive behavior
- Harassment of the chauffeur
- Property damage
- Conduct creating an unsafe environment
Unpaid balances may be referred to collections. The customer agrees to pay all reasonable collection costs, court costs, and attorney’s fees where permitted by law.
6. Smoking, Alcohol & Drug Policy
Smoking and vaping are strictly prohibited in all vehicles.
A minimum cleaning fee of $125 will apply for violations.
Illegal drugs are strictly prohibited.
Alcohol is permitted only when allowed by applicable law. No alcohol may be consumed by or provided to anyone under the legal drinking age.
7. Additional Policies
Customers are responsible for:
- Parking fees
- Toll charges
- Venue access fees
- Additional waiting time
- Any other charges not specifically included in the reservation.
WhiteCrest Limousine may substitute a comparable or upgraded vehicle when necessary because of mechanical issues, safety concerns, or unforeseen operational circumstances.
We are not responsible for delays caused by:
- Traffic
- Weather
- Road closures
- Construction
- Public events
- Government restrictions
- Acts of God
- Circumstances beyond our reasonable control
Customers are encouraged to allow sufficient travel time for flights and scheduled events.
Our chauffeurs retain full authority regarding passenger safety and may refuse or terminate service when necessary.
8. Vehicle Availability & Affiliate Transportation Partners
While every effort is made to provide the exact vehicle reserved, availability cannot always be guaranteed due to mechanical issues, accidents, inspections, weather, or other unforeseen operational circumstances.
To fulfill confirmed reservations, WhiteCrest Limousine may provide a comparable or upgraded vehicle operated by a carefully selected, fully licensed, and properly insured affiliate transportation partner.
Any substitute vehicle will be of comparable quality whenever reasonably possible.
The use of an affiliate transportation partner does not reduce WhiteCrest Limousine’s commitment to customer service or its contractual obligations under this Reservation Agreement.
9. Limitation of Liability
WhiteCrest Limousine’s total liability shall not exceed the amount paid for the affected reservation.
WhiteCrest Limousine shall not be liable for indirect, incidental, consequential, or special damages resulting from delays, traffic, weather, mechanical failures beyond reasonable control, or other unforeseen circumstances.
10. SMS Communications & Consent
By voluntarily providing your mobile phone number through our website, quote request form, reservation form, telephone, email, or any other communication channel, and by selecting the SMS consent checkbox where applicable, you expressly consent to receive text (SMS) messages from WhiteCrest Limousine regarding your transportation services.
SMS messages may include:
- Quote responses
- Reservation confirmations
- Booking updates
- Chauffeur dispatch notifications
- Driver arrival notifications
- Pickup reminders
- Trip status updates
- Customer service communications
- Payment confirmations
- Reservation changes
- Service-related notifications
Message frequency may vary depending on your reservations and interactions with WhiteCrest Limousine.
Message and data rates may apply according to your wireless carrier.
Providing SMS consent is not a condition of purchasing transportation services.
11. SMS Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message from WhiteCrest Limousine.
After opting out, you will receive one final confirmation message, after which no further SMS messages will be sent unless you provide new consent.
12. SMS Help
For assistance regarding our SMS communications:
Reply HELP to any SMS message or visit: https://whitecrestlimo.com
You may also contact our customer support through the contact information available on our website.
13. Privacy of Mobile Information
WhiteCrest Limousine respects your privacy.
Mobile phone numbers, SMS opt-in information, and consent records are used solely to provide transportation services and customer support.
SMS consent is not shared with third parties or affiliates for marketing or promotional purposes. Mobile information will not be sold, rented, or shared with third parties for their independent marketing purposes.
We may share information only with trusted service providers as necessary to process reservations, provide transportation services, comply with legal obligations, or operate our business.
For more information, please review our Privacy Policy: https://whitecrestlimo.com/privacy/
14. Governing Law
This Reservation Agreement shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms & Conditions shall be brought exclusively in the appropriate state or federal courts located in New York, and the parties consent to the jurisdiction of those courts.